Support & Resources

Shipping, Returns & Quality Guarantee

Delivery Terms

Standard Delivery: We offer rapid delivery across the UK and Ireland. Orders placed by 1:00 PM are eligible for next-day delivery under TUSC Dental standard 1 working day terms.
Surgical Guides (MAESTRO): The delivery time for a custom surgical guide is approximately 5 working days (1 week) after the physician's approval of the final project. In cases requiring a temporary prosthesis for immediate load with metal support, delivery is approximately 10 working days.
Special Orders: Specialised components or non-stocked items (such as IS+ or EC+ implant lines) are subject to export delivery timelines from BTK's Italian headquarters.

You can return items within 30 days of delivery for a full refund. Please make sure the products are unused and unopened, with their original packaging undamaged and all seals intact.
The 30-day return period begins on the day your order is delivered, so please send your return back within that time.
Once we receive and inspect the returned items, we will issue your refund to the original payment method within 5 business days. Your bank or card provider may take a little longer to show the funds.
Opened or used items, or products with broken seals, cannot be refunded. Our products are single-use, and sterility can only be maintained when the packaging is sealed, the expiry date is valid and the red sterilisation dot is visible.
Return postage is arranged and paid for by the customer. If you would like an exchange, please contact us first so we can confirm availability, any price difference and the return arrangements, including any applicable restocking conditions.
To start a return, email hello@tuscdental.com or call +44 151 456 0363 with your order number. Our team is available from 9am to 5pm on business days and will guide you through the next steps.

BTK products are manufactured to the highest standards ("100% Made in Italy"). Quality systems are certified UNI EN ISO 9001 and 13485

Defect Support: In the rare event that a defect in a product is found, our team and the professionals at BTK are fully available to assist.
Sterility Warranty: Dental implants are supplied sterile via gamma ray irradiation. Sterility is only guaranteed if the packaging is completely sealed, the expiry date is valid, and the red sterilisation dot is visible.
Single-Use: Biotec strictly declares that their implants, prosthetics, and laboratory accessories are for single-use only. Reuse compromises the safety and structural integrity of the device.